Shipping Within Turkey
• Orders are processed and shipped within 3-5 business days.
• Delivery times may vary depending on the shipping provider and the destination within Turkey.
International Shipping
• Orders shipped outside of Turkey are processed and shipped within 1-2 weeks.
• Shipping times may vary depending on the destination country and the selected shipping method.
• The vendor is not responsible for any customs duties, taxes, or additional fees imposed by the destination country. These charges are the responsibility of the buyer.
Shipping Fees & Methods
• Shipping fees are calculated based on the size, weight, and shipping method chosen by the buyer.
• Available shipping options may include:
o Lorry transport (for bulk shipments)
o Urgent parcel services (for expedited shipping)
o Vessel shipping (for large or overseas shipments)
• The final shipping cost will be determined at checkout based on the selected shipping method.
Order Tracking
• Once your order is shipped, you will receive a tracking number via email or SMS.
• Please allow some time for tracking updates to reflect on the carrier’s website.
Delays & Issues
• While we strive to meet our estimated delivery times, unexpected delays (such as customs clearance, weather conditions, or carrier issues) may occur. We appreciate your patience in such cases.
• If you experience any issues with your shipment, please contact our customer support team for assistance.
Refund Policy
Returns & Eligibility
• We accept returns within 14 days of the delivery date.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
• Certain items, such as custom-made, perishable, or final sale products, are not eligible for return.
Return Process
1. Contact Us – Before returning an item, please contact our customer support team with your order details and reason for return.
2. Approval & Instructions – If your return is approved, we will provide instructions on where and how to send your item.
3. Shipping the Return – The buyer is responsible for return shipping costs unless the return is due to a vendor error (e.g., wrong or defective item).
Refunds
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed within 5-10 business days via the original payment method.
• Shipping fees are non-refundable unless the return is due to an error on our part.
International Returns
• Customers returning items from outside of Turkey are responsible for all shipping costs, customs duties, and any related fees.
• We recommend using a trackable shipping method, as we are not responsible for lost return shipments.
Damaged or Incorrect Items
• If you receive a damaged or incorrect item, please contact us within 3 days of delivery with photos of the issue.
• We will arrange a replacement or refund at no additional cost to you.
Exchanges
• We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.
